Civil Demand Collection Program will offset your security costs as this money goes back into your bottom line. 490.5PC allows a Merchant to civilly charge a shoplifter. After a Shoplifter is apprehended Loss Prevention Agents complete a report with the shoplifters personal information. Later a Civil Demand letter is sent to the shoplifter. The shoplifter then pays the civil fine. Quarterly the collected Civil Demand is given to the Client. Quest Intelligence Group manages Civil Demand Collections for our Clients.